Privacy Policy

We appreciate your faith in us and understand the importance of secure transactions and data privacy. This Privacy Statement explains how we protect your personal information Kulina Private Limited and its affiliates collect, use, share or otherwise process your personal information through the KULINA website www.kulina.in its mobile application, and K outure Application.
While you may be able to view certain portions of the Platform without registering with us, you may not be able to access all of them. Please note that this Platform does not sell any products or services outside of India. You expressly agree to be governed by the terms and conditions of this Privacy Policy, the Terms of Use, and the related service/product by visiting this Platform, supplying your information, or using our product/service.


1. Collection or What Personal Information About Customers Does KULINA Gather?
We gather and retain the information that you supply to us from time to time when you use our Platform. You can use the Platform without exposing your identity or other personal information about yourself. You are no longer anonymous to us once you have provided us with your personal information. We may track your buying behavior, preferences, and other information that you choose to provide on our Platform. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users.
When you create an account or transact with us, we collect personal information (such as your email address, delivery address, name, phone number, credit card/debit card, and other payment instrument details). Your contact information is used to send you offers based on your past orders and interests.


2. Use of Demographic / Profile Data / Your Information
Your personal information is used to provide you with the products and services you have requested. We utilize your personal information to market to you to the extent that we do. We use your personal information to assist our designers in handling and fulfilling orders, improving the customer experience, resolving disputes, troubleshooting problems, promoting a safe service, collecting money, measuring consumer interest in our products and services, informing you about online offers, products, services, and updates, customizing and enhancing your experience, detecting and protecting us against online threats, and detecting and protecting us against online threats.

3. Cookies or What About Cookies?
On specific pages of the Platform, we utilize data gathering devices such as "cookies" to help assess our web page flow, measure promotional efficacy, and encourage trust and safety. "Cookies" are little files that are stored on your computer's hard disc to help us provide our services. Cookies do not hold any personal information about you. We provide some services that are only available with the usage of a "cookie." We also use cookies to make it easier for you to input your password during a session. For marketing and analytical purposes, we employ cookies from third-party partners such as Google Analytics. Google Analytics assists us in gaining a better understanding of how our visitors interact with the site. You can read more about how Google uses your Personal Information
here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

4. Sharing of personal information
Only our designers may have access to your personal information. This disclosure may be required in order for us to provide you with access to our products and services, to fulfill your orders, to improve your experience, to provide product feedback, to collect payments from you, to comply with our legal obligations, to conduct market research or surveys, to enforce our Terms of Use, to facilitate our marketing and advertising activities, to analyze data, and to provide you with access to our products and services. Without your specific approval, we do not distribute your personal information to other parties for marketing or advertising reasons. If compelled by law or in the good-faith assumption that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes, we may disclose personal information. In the good-faith opinion that such disclosure is reasonably necessary, we may release personal information to law enforcement agencies or others.

5. Security Precautions
To protect your information, we use appropriate physical, technological, and procedural measures. We utilize a secure server to access your account information at all times. Once we have your information, we follow our security procedures to keep it safe from unwanted access. However, by using the Platform, users acknowledge and accept the inherent security implications of data transmission over the internet and the World Wide Web, which cannot always be guaranteed to be completely secure, and thus there will always be some inherent risks associated with using the Platform. Users are responsible for ensuring the security of their account's login and password records.

6. Advertisements on Platform
When you visit our Platform, we employ third-party advertising businesses to show adverts. These firms may use information about your visits to this and other websites (but not your name, address, email address, or telephone number) to serve you adverts for goods and services that you might be interested in.

7. Children Information
We do not intentionally seek or collect personal information from children under the age of 18, and access to our Platform is restricted to those who are legally capable of entering into a legally binding contract under the Indian Contract Act, 1872. You must use the Platform, application, or services under the supervision of a parent, legal guardian, or other responsible adults if you are under the age of 18.

8. Your Consent
By accessing our Platform or giving your information, you consent to the collection, use, storage, disclosure, and other processing of your information (including sensitive personal information) in accordance with this Privacy Policy. If you provide us with personal information about other people, you signify that you have their permission and that you agree to let us use it in accordance with this Privacy Policy. By giving your personal information on the Platform, you consent to us contacting you via SMS, instant messaging applications, phone, and/or e-mail for the purposes described in this Privacy Policy.

9. Changes to this Privacy Policy
Please review our Privacy Policy on a regular basis for any updates. This Privacy Policy may be updated to reflect changes in our information practices. When required by applicable legislation, we will notify you of changes by sending you an email.

10. Queries
Please contact us at the contact information provided above if you have a question, issue, concern, or complaint about the acquisition or use of your personal information under this Privacy Policy. Kulina Private Limited No. 6/858-M, 2nd Floor, Suite No.654 Valamkottil Towers, Judgemukku, Kakkanad, Kochi - 682021 Phone : 8281650751 Email - kulinacollections@gmail.com

Shipping and Return

Shipping
What are the delivery charges?
We provide Free shipping.
Why does the delivery date differ from the X-Y business day delivery timeline?
It's likely that our Designer or courier partners will be on vacation between the time you place your purchase and the delivery date, which is based on the timescales displayed on the product page. We add a day to the predicted date in this situation. Some courier partners and Sellers do not work on Sundays, which is taken into account when calculating delivery times.
What is the estimated delivery time? Designers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. 14 to 18 Working Days. *The destination to which you want the order shipped to and location of the Us.

Returns Policy

Return is a program supplied by the respective Designer directly under this policy, in which the relevant Designer offers you the choice of replacement and/or refund. It's possible that not all products in a certain category have the same return policy. The product page's return/replacement policy takes precedence over the general returns policy for all products. I need to return an item Only replacements are available with the same product. While using our own size feature the customer is responsible for the data or measurement they are providing. In case of a wrong measurement given we are not responsible. Return and Refund are not available as every dress is designed on receiving the order. cancellation of the order is possible within a day of placing the order. For a refund, you can get in touch with us from the contact us option available on the website. Refunds may take 3 to 7 working days to credit into your bank account.

Terms and Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of domain name [www.kulina.in](“Website”), including the related mobile site and mobile application (hereinafter referred to as “Platform”)
The Platform is owned by Kulina Private Limited a company incorporated under the Companies Act, 2011 with its registered office at Buildings Valamkottil Towers, 6/858-M, 2nd Floor, Judgemukku, Kakkanad, Kochi, Kerala, India 682021.
The following terms and conditions ("Terms of Use") govern your use of the Platform, including the applicable policies, which are incorporated herein by reference. If You transact on the Platform, You will be bound by the Platform's policies for such transactions. You are contracting with Kulina Private Limited just by using the Platform, and these terms and conditions, including the policies, are Your contractual obligations, Kulina.
Wherever the situation so requires, "You" or "User" refers to any natural or legal person who has decided to become a buyer on the Platform by giving Registration Data while registering as a Registered User via the Platform's computer systems. Kulina allows the User to surf the Platform or making purchases without registering on the Platform. The term "We", "Us", "Our" shall mean Kulina Private Limited.
ACCESSING, BROWSING, OR OTHERWISE USING THE SITE CONSTITUTES YOUR AGREEMENT TO ALL OF THESE TERMS OF USE, SO PLEASE READ THEM CAREFULLY BEFORE PROCEEDING. You accept and agree to be bound by Flipkart Policies (including but not limited to the Privacy Policy available at Privacy) as changed from time to time by implicitly or expressly accepting these Terms of Use.

Privacy
We view the protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of Our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules thereunder. Our current Privacy Policy is available at Privacy. Our current Privacy Policy is available at Privacy. f You object to Your Information being transferred or used in this way please do not use Platform. If You object to Your Information being transferred or used in this way please do not use Platform.
Following products shall not be eligible for return or replacement:
a. Damages due to misuse of product
b. Products with tampered
c. Any defect or damage that isn't covered by the return policy
d. Any goods that are returned without all of their original packaging and attachments, including the box, manufacturer's packaging if applicable, and all other things that were originally sent with the product/s We accept a 6-day replacement subject to the following conditions:
Clothes are not used (other than for trial), altered, washed, soiled, or damaged in any way.
Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.
Returns or Replacement are not applicable for Made to order or Own Size.

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KULINA®
2022